What counts as an incident call? +
A real outbound call to a responder, including follow-up turns in the same conversation. Sandbox includes 10 simulated incidents a month to rehearse the experience, plus 2 real incident calls (lifetime) so you can feel the product on your own phone before paying anything.
What is a protected service? +
Any service you add in the setup wizard — a Vercel project, a website Viapoie checks for you, or anything that sends alerts to your signed webhook endpoint. On-Call includes three.
Do you charge per responder? +
No. Pricing scales with services and call volume, not seats. Add every engineer on your rotation — rotation coverage shouldn't be a budget decision.
What happens if we exceed the monthly call limit? +
Nothing breaks silently mid-incident: calls past the limit are skipped and the skip is written to the incident timeline, so you always see what didn't happen and why. Upgrading raises the limit immediately. Metered overage billing is coming — we'll warn in-app before it ever applies.
Can we try it before paying? +
Yes. Sandbox is free, forever, with 10 simulated incidents a month and 2 real incident calls included — real runbook execution included. On-Call adds a 14-day trial. Response and Enterprise start with a demo so we can scope the right rollout.
Do you offer discounts for annual contracts? +
Yes. Annual billing gets two months free on all paid plans. Non-profits and early-stage startups (less than $5M raised, under three years old) get 50% off their first year on request.